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Customer service is lacking. I went in to exchange some smaller bills I had.

The lady who was available was snippy from the beginning of the conversation with just a "may I help you". I proceed to tell her I want higher bills. She then asks if I'm a customer, I said no my bank is up north (they don't have any down here). I was hinting I need one!

So she goes well I can't help you. I was puzzled as I've never heard that before from any bank.. so she said again I can't exchange your money. Since I was there with money in hand, you think she would even ask "would you like to open an account today, so I may assist you?" But NO, she literally blew me off with an unneeded attitude.

I would have opened an account, I needed a bank in the area! Needless to say, I went down the street to another bank and didn't even have any trouble, and I became a customer. I will not ever step foot in a First Niagara and they probably should go over some sales pitches again..

I'm sure they miss the que alot.. Bridgeville pa

Reason of review: Poor customer service.

Location: Pittsburgh, Pennsylvania

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